FAQs

General Questions

  1. What is print-on-demand? Print-on-demand is a service where products are created only after an order is placed, allowing for unique designs without bulk inventory.
  2. How does your store work? Customers select a product, customize the design if needed, and place an order. The item is then printed and shipped directly to them.
  3. What types of products do you offer? We sell apparel, accessories, home decor, mugs, phone cases, and more featuring custom prints.

Ordering & Customization

  1. Can I customize my order? Few catalog items are currently customizable. We are working towards adding more options for customization. You can place the order for customizable product and provide requested details in additional notes section available during payment.
  2. Do you accept bulk orders? Yes! We provide bulk order discounts. Contact us for pricing details.
  3. Can I use my own design on a product? No, this feature is currently not available. However, we are working towards enabling this service as a priority.

Shipping & Delivery

  1. How long does it take to process and ship my order? Processing typically takes 5-10 business days, and shipping times depend on your location and chosen method.
  2. How do I track my order? Once shipped, you’ll receive a tracking number via email to monitor delivery status.
  3. Do you ship internationally? Yes! We offer worldwide shipping, though delivery times may vary by country.

Returns & Refunds

  1. What is your return policy? Since items are made-to-order, returns are accepted only for damaged or defective products.
  2. Can I exchange an item if I ordered the wrong size? Unfortunately, we cannot exchange custom-printed items unless they are defective. Please review size charts before purchasing.
  3. How do I request a refund? Contact our support team with details and proof of the issue. We’ll assist you promptly.

Product Quality & Sustainability

  1. What kind of printing techniques do you use? We use direct-to-garment (DTG), sublimation, embroidery, and screen printing, depending on the product type.
  2. Are your products environmentally friendly? Many items use eco-friendly inks and sustainable materials. Check product descriptions for details.
  3. How do you ensure print quality? We use high-quality materials and advanced printing techniques to maintain vibrant and lasting designs.

Payments & Discounts

  1. What payment methods do you accept? We accept credit/debit cards, PayPal, and other secure payment options.
  2. Do you offer discounts or promotions? Yes! Subscribe to our newsletter or check our website for seasonal discounts.

Customer Support

How do I contact customer support? Reach us via email. We are working towards making other options available as a priority.

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